Effective date: June 1, 2024

Westlake Fulfillment Center (“Westlake,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and retain personal information in connection with westlakefulfillmentcenter.com (the “Website”) and our business activities.

Information we collect

Information you provide to us. When you contact us, we may collect your name, company, email address, phone number, message, and other information you choose to provide. We may also keep records of our communications and your contact preferences.

Information used in our services. In providing data, lead generation, and live transfer services, we may receive contact details, information about consumer interests or inquiries, campaign information, and other data from business customers, data providers, consumers, and other sources. The categories and sources depend on the service and campaign involved.

Website information. We may collect IP address, browser and device information, pages viewed, referral information, and information gathered through cookies or similar technologies. [Before publishing, identify any analytics, advertising pixels, or lead tracking tools actually used on this Website.]

How we use information

We use information to respond to inquiries; provide and improve our services; identify and connect interested prospects with appropriate business customers; operate and secure the Website; manage customer relationships; honor contact preferences and Do Not Call requests; and meet legal obligations.

How we disclose information

We may disclose information to:

• Business customers when providing leads, live transfers, or other contracted services. The information disclosed depends on the service and may include contact details and information relevant to the prospect’s inquiry.

• Service providers that support our Website, systems, communications, data processing, and business operations.

• Other parties when required by law, necessary to protect rights or safety, or involved in a business transfer.

Text messaging consent is separate. Mobile numbers collected through a Westlake Website SMS sign-up and the associated SMS opt-in consent are not sold or shared with third parties, affiliates, or lead buyers for their marketing or promotional text messages. Consent to receive texts from Westlake does not authorize another business to text you. Another sender must obtain any consent it requires for its own messages.

Calls, texts, and email

If you provide contact information, we may respond to your inquiry. Where we request separate consent for marketing calls or texts, the consent language shown at the point of collection describes those communications.

You can reply STOP to a Westlake text to opt out of texts, use an unsubscribe link in a marketing email, or contact us at info@westlakeoc.com to request that we stop marketing communications. See our Do Not Call Policy for more information.

Cookies and tracking choices

You can limit cookies through your browser settings, although doing so may affect parts of the Website. [Add the Website’s actual cookie and advertising choices here. If Westlake sells or shares personal information as defined by an applicable privacy law, provide the required opt-out method and link.]

Retention and security

We retain information for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining suppression records, resolving disputes, and meeting legal obligations. We use reasonable measures designed to protect information, although no system can be guaranteed completely secure.

Information may be processed by our personnel and service providers in locations outside the state or country where it was collected.

Your privacy choices and rights

Depending on where you live and how applicable law applies to Westlake, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain sales or sharing. Send requests to info@westlakeoc.com or mail them to the address below. We may need to verify your identity before completing a request.

A privacy request and a Do Not Call request serve different purposes. You may make either or both.

Children

The Website is directed to adults and businesses. We do not knowingly collect personal information through the Website from children under 18.

Changes to this policy

We may update this policy by posting a revised version with a new effective date.

Contact

Westlake Fulfillment Center
2945 Townsgate Road, Suite 200
Westlake Village, CA 91361
info@westlakeoc.com